1. What is Conscious Communication?
2. What are the top ten difficult behaviors plus 3?
3. The behaviors are not “personality typing”
4. Strategies for specific behaviors. The “Whining” Example
5. Can we really change someone’s behavior?
6. The four choices for dealing with the difficult people
7. Addressed a question involving a condescending boss (Sniper)
8. Closing remarks about options, zillions of opportunities to practice each day, etc.