Ask Dr. Brinkman

‘Compelling Communication’ Category

Why Do People Act the Way They Do

Wednesday, July 1st, 2015

Dr. Rick Brinkman explains why people act the way they do and what you can do about it, to employees of ITV London, UK at their December Lunch & Learn.

 

How to Deal with “High Maintenance Co-Workers” in Your Law Firm

Wednesday, August 13th, 2014

Listen to this 20 minute podcast where we specifically touch on Know-it-All behavior and how to open people’s mind to the ideas of others.

http://www.blogtalkradio.com/legalmanagementtalk/2014/08/12/how-to-deal-with-high-maintenance-co-workers-in-your-law-firm

The Art of the Apology

Monday, December 16th, 2013

With the help of his two Cats, Neelix and Leela Dr. Rick will show you how to avoid the #1 mistake made when apologizing and a 3 step strategy to have everyone let go of the past and move forward.

Announcing the Online Course: CONSCIOUS-COMMUNICATION-UNIVERSITY

Friday, December 13th, 2013

Announcing the Online Class: Conscious Communication University

Learn how to become a masterful communicator and handle difficult behaviors like, whining, negativity, attacks, tantrums, withdrawal and more.

With entertaining video skits, presentations and interaction you will transform your relationships.

People are enrolled as communication partners, so you get to choose someone for free to take the course with you. Now through the end of the year it is 50% off the two for one price. Coupon Code CCU50

For more info watch the video below and to register please visit: http://rickbrinkman.com/CCU

When People Do Communication Training Together, the Results are Exponential!

Thursday, November 21st, 2013

Dr. Rick Brinkman and his grad assistant Neelix, explain why when people do communication training together, they reinforce each other into positive behaviors and the results are exponential. They also talk about the December training opportunity.  (1 min)

Mumbai Mirror Quotes Dr. Rick Brinkman as a Communication Expert

Sunday, July 28th, 2013

I have made the big time! 😉
Actually the Mumbai Mirror is part of the prestigious Times of India group. I am honored to help.
Full Article Here

Conscious Communication in India

They’re Everywhere!!! Generalizations

Wednesday, February 18th, 2009

MannequinsHuman beings have something that I call “The Generalization Point”. It seems it only takes two or three experiences before people generalize. If we meet two or three people in a bad mood we say, “Everyone is in a bad mood today.” This is what I call the generalization point.

You can use the Generalization Point on purpose. Whenever you hear yourself say, “I understand.” Follow it with two to three specific statements of what you actually understand. Anyone can say they “understand” without actually understanding anything.

Let’s say a team member says they are overworked. There’s a big difference between just saying, “I understand.”

Verses saying, “I understand you are overworked because it doesn’t seem the workload was downsized along with the workforce. And the demands from our Customers are increasing. Not to mention the seemingly endless stream of meetings.”

In the second example, because of the three statements you made, you hit the other person’s generalization point and he or she will feel completely understood by you.

Writing a Kick Butt Letter to a Company that Wronged You as a Customer

Friday, May 30th, 2008

Today, a woman came up to me after a Love Thy Customer program to tell me her customer dis-service horror story. Without going into too many details, it was over a $79 chair at a furniture store (where she already spent thousands) and thee company’s unwillingness to have the chair moved from the warehouse to the store so she could pick it up. Although she subsequently stopped doing business with them, went on to spend thousands at a competitor’s store, and of course told over 100 people, she wanted to know how she could have communicated more effectively to get satisfaction from them. If you have been wronged as a customer and you want to make it right, then this post is for you. I have developed a formula to write a letter as a customer that will get results. The first time I used it, I not only got a 90 day warranty on a set of speakers turned into a 5 year warranty, but I got a policy change that gave every owner of those speakers a 2 year warranty. Most recently I had the president of DirecTv respond to me in 17 minutes and my issue, which was a month old, was resolved in 12 hours in a way much greater than my expectations. I have recorded the strategy as a podcast. Hearing it will be the quickest way for you to get it. After you listen you can write me and I’ll send you a written summary. The podcast is 28 minutes in length. http://rickbrinkman.com/podcasts