Ask Dr. Brinkman

‘Quick Tip’ Category

The Art of the Apology

Thursday, June 25th, 2015

Dealing with Relatives Tip of the Day

Monday, December 2nd, 2013

 

Over the next couple of weeks I’ll be posting my favorite stories and strategies I’ve heard for dealing successfully with relatives. Here’s the first:

Have a Mantra. There’s a couple I know, who before leaving the house for an event, will look each other in the eyes and simultaneously say, “Just visiting.”

When they arrive, but before they ring the bell they look at each other and say, “ Just visiting.“

During the event if things start getting stressful they just give each other the look and silently say to themselves, “Just visiting.”

A pair of adult sisters use with their mother, “She’s just making conversation.”  That prevents them from getting caught up or taking too seriously their mother’s wild tangents or illogic. Instead they remind themselves, “She’s just making conversation,”  and that gives them permission to not engage, but just simply change the subject.

What’s your mantra?

 

How Do You Stop Whiners!

Thursday, November 21st, 2013

Dr. Rick Brinkman gives you the secret strategy to get people out of whining and into problem solving.

Mumbai Mirror Quotes Dr. Rick Brinkman as a Communication Expert

Sunday, July 28th, 2013

I have made the big time! 😉
Actually the Mumbai Mirror is part of the prestigious Times of India group. I am honored to help.
Full Article Here

Conscious Communication in India

Email, Will You Go with the Devil or the Angel?

Saturday, October 23rd, 2010

Athena Online, a division of IMS (Institute for Management Studies) has a tremendous library of learning videos by some of the great business experts of our time, including me 😉

I definitely recommend them as a resource. Below is a sample of the quality work they do. It’s an introduction to multiple other videos of me explaining when to use email and when to bail and tips for avoiding misunderstandings.

*Video:athena online – dr. brinkman devil/angel of email

In addition IMS which sponsors seminars in 26 cities around the globe is launching “Leveraged Learning”, where after the live seminar you have access to multiple resources to solidify your learnings and turn them into action. Definitely check out the Leveraged Learning video here.

They’re Everywhere!!! Generalizations

Wednesday, February 18th, 2009

MannequinsHuman beings have something that I call “The Generalization Point”. It seems it only takes two or three experiences before people generalize. If we meet two or three people in a bad mood we say, “Everyone is in a bad mood today.” This is what I call the generalization point.

You can use the Generalization Point on purpose. Whenever you hear yourself say, “I understand.” Follow it with two to three specific statements of what you actually understand. Anyone can say they “understand” without actually understanding anything.

Let’s say a team member says they are overworked. There’s a big difference between just saying, “I understand.”

Verses saying, “I understand you are overworked because it doesn’t seem the workload was downsized along with the workforce. And the demands from our Customers are increasing. Not to mention the seemingly endless stream of meetings.”

In the second example, because of the three statements you made, you hit the other person’s generalization point and he or she will feel completely understood by you.