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SERVICE LEADERSHIP
Conscious Communication for Inspiring and Delivering Great Service
Designed for leaders of customer service
teams, this program provides the foundation for how to inspire
and deliver service excellence. By learning key strategies,
your team will rally around a service vision and create an
environment where everyone is constantly thinking of new
ways to delight customers. Twenty years of Dr. Brinkman’s
research has resulted in the discovery of 10 traits of all
great service organizations.
Here are just a few of the service secrets he shares:
- Learn the #1 reason why customers stop doing business
with you and how to avoid it.
- Discover five simple communication tactics to find out
what your customers really like, don’t like, and
what the customer would love even more!
- Have the ability to turn an upset customer into your
most loyal customer.
- Use these skills to always see your organization through
the customer’s eyes.
- Become a communication master by dropping Dr. Brinkman’s
Magic Words, guaranteed to make your customers happy.
- Why customer service is a moving target and how to constantly
find ways to continuously delight your customers.
- Internal Customers: keep your team happy applying service
principles to the people you supervise.
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Dr. Brinkman’s program ensures that everyone on your entire
management team knows how to use these communication secrets to
inspire and give great customer service.This powerful program is
ideal as a keynote, half-day session/breakout or a full-day session.
Ideally leaders taking the full day course will have completed
the Love Thy Customer program with their frontline personnel.
If they have not, the material will be integrated into the Service
Leadership course.
OTHER AREAS OF INTEREST:
• Watch the Demo Video and see Dr. Brinkman in action.
• Find out the core benefits of Conscious Communication.
• Download our Information
Packet (PDF)
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