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SERVICE LEADERSHIP

Conscious Communication for Inspiring and Delivering Great Service

Designed for leaders of customer service teams, this program provides the foundation for how to inspire and deliver service excellence. By learning key strategies, your team will rally around a service vision and create an environment where everyone is constantly thinking of new ways to delight customers. Twenty years of Dr. Brinkman’s research has resulted in the discovery of 10 traits of all great service organizations.

Here are just a few of the service secrets he shares:

  • Learn the #1 reason why customers stop doing business with you and how to avoid it.
  • Discover five simple communication tactics to find out what your customers really like, don’t like, and what the customer would love even more!
  • Have the ability to turn an upset customer into your most loyal customer.
  • Use these skills to always see your organization through the customer’s eyes.
  • Become a communication master by dropping Dr. Brinkman’s Magic Words, guaranteed to make your customers happy.
  • Why customer service is a moving target and how to constantly find ways to continuously delight your customers.
  • Internal Customers: keep your team happy applying service principles to the people you supervise.
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Dr. Brinkman’s program ensures that everyone on your entire management team knows how to use these communication secrets to inspire and give great customer service.This powerful program is ideal as a keynote, half-day session/breakout or a full-day session. Ideally leaders taking the full day course will have completed the Love Thy Customer program with their frontline personnel. If they have not, the material will be integrated into the Service Leadership course.

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Have questions?

To check Dr. Brinkman’s schedule/availability and to discuss fees, please contact:
Rick Brinkman Productions, Inc.

503-635-4145
seminars@rickbrinkman.com

 
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Explore Dr. Brinkman’s Programs



OTHER AREAS OF INTEREST:
Watch the Demo Video and see Dr. Brinkman in action.
Find out the core benefits of Conscious Communication.
Download our Information Packet (PDF)

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