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CONSCIOUS COMMUNICATION®

How to Bring out the Best in People (Even at their Worst)

After naturopathic medical school I performed a residency in family practice and conscious communication. I applied counseling skills to mind-body medicine, effecting people's physical symptoms as well as their overall well-being.

Conscious Communication is an aspect of everything I teach.

LEADERSHIP
In leadership, a leader's of effectiveness will be proportional to his or her ability to communicate. He/she needs to be a good example of communication, orchestrate effective meetings, resolve differing points of view, get people with a different personality types to work together, the list goes on and on.

CUSTOMER SERVICE
In customer service the ability to communicate is what makes the service experience. In one study of why a company loses a customer, the highest category was "68% did not feel cared about." Being consciously aware of the little things that count big to the customer and being conscious of how your customer perceives your communication is critical. Conscious Communicators have the timing and skills to transform an upset customer, soothe the emotions and ultimately lead to solutions, finishing with a delighted and loyal customer. It all comes down to communication.

INSPIRING SERVICE
As a leader, inspiring teams to give great service both externally and internally is a function of communication.

SAFETY
A power utility had me go out all day with a line crew, sit in a call center office and attend a safety meeting. Out of that Conscious Communication for Safety was born.  How do you get the idea of safety to stick consciously in people's mind as they go about their daily business? Conscious Communication is the answer.

TIME MANAGEMENT
Even in time management and personal effectiveness conscious communication is critical. How do you deal with and prevent the misunderstandings that so often occur in e-mail? The Conscious Communicator knows how to use email and when to bail on email and go interactive. Dealing with interruptions by politely bringing them to a close, dealing with people who make commitments and don't keep them or who waffle between decisions, is also a job conscious communication.

MEETINGS
Meetings are a fact of life. A Wall Street Journal survey found "98% of people agreeing that half their time in meetings is wasted." My application of Conscious Communication to meetings gave birth to the Meeting Magic™ process that focuses the group, eliminates conflict, integrates differing points of view, gets everyone to participate equally and ultimately shortens meeting time while getting more done at higher quality. 

DIFFICULT PEOPLE
And of course Conscious Communication is the secret to transforming and preventing the top ten difficult behaviors of; Tank attacks, Grenade tantrums, Sniping, Know-it-alls & Think-they-know-it-alls, Whining, Negativity, and Yes, Maybe, & Nothing people.

Conscious Communication can be applied and transform your specific situation too. Give us a call to discuss the possibilities.

Cynthia Mollus
Download Information Kit

This is Dr. Brinkman’s most popular program, conference audiences love the keynote version combined with a break out.  The full day training for entire teams, departments and organizations is also a favorite.
This program is based on Dr. Brinkman’s best selling book, Dealing with People You Can’t Stand, How to Bring Out the Best in People at their Worst (Brinkman & Kirschner, McGraw Hill, 1994, second edition 2003).  Special learning packages (books, CDs, desk references) are available for your attendees and a book signing/Meet the Author can be arranged.  

Click here to view "About Dr. Rick".

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Have questions?

To check Dr. Brinkman’s schedule/availability and to discuss fees, please contact:
Rick Brinkman Productions, Inc.

503-635-4145
seminars@rickbrinkman.com

 
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OTHER AREAS OF INTEREST:
Watch the Demo Video and see Dr. Brinkman in action.
Find out the core benefits of Conscious Communication.
Download our Information Packet (PDF)

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