TRAINING / CONSCIOUS
Why Conscious Communication?
The cost of unconscious communication often goes uncalculated.
For example, consider email misunderstandings: how much time is
lost being concerned about them, trying to work them out, and clarifying
what everyone really meant? At work or at home, each interaction
sets up the next.
The Lens of Understanding is from the book, Dealing
with People You Can’t Stand, Brinkman & Kirschner,
Conscious Communication gets results by teaching people how
to separate 'personality' from 'behavior'. Think of behavior as
the way people are acting in the moment and personality as just
a generalization we make based on the behavior we observe. We may
know someone who is very pushy at work, but don't realize what
a pushover he becomes in a different context or a different relationship.
If a person believes in 'personality' then she assumes that is
the way this person is and there is no changing him. When we realize
that personality is just a generalization, and people are simply
engaging in different behaviors based on their needs in the moment,
stress level, and reactions to us, then we open up the possibility
of changing their behavior.
Think of communication like a phone number - you need all the
digits and you need them in the right order to get through. There
are strategies (phone numbers) that will work in communication.
Conscious Communication® shows you how to master those strategies
and turn conflict into cooperation.
What benefits can individuals expect from Conscious Communication?
- You'll communicate in a manner that prevents problem behaviors
- You'll have the tools to move people out of problem behaviors
if they exhibit them.
- You'll positively influence the behavior of the people you
interact with on a daily basis.
- You'll set an example for good communication.
What benefits can businesses expect from Conscious Communication?
- Increased motivation and morale
- Increased trust and respect
- Increased retention
- Increased productivity